Terms of Service

By accessing or using Park Queue Times, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes.

In these Terms, 'Park Queue Times', 'we', 'us', and 'our' refer to Park Queue Times, the sole trading entity operating at [email protected].

Park Queue Times provides:

• Real-time queue time information for theme parks worldwide
• Historical wait time data and analytics
• Personalised alerts and notifications for queue times
• Trip planning and ride comparison tools
• Plus subscription features including advanced analytics and insights

Queue time data is provided for informational purposes only. We aggregate data from various sources and cannot guarantee 100% accuracy at all times.

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account
• Not share your account credentials with others

We reserve the right to suspend or terminate accounts that violate these terms.

Plus is sold as a pass: a fixed number of consecutive days (Two Days, Weekly, 10 Days, Monthly, Yearly) or a Lifetime pass, paid for once. Passes are subject to the following terms:

• A pass never renews. It ends on its own when the term is up, there is no recurring charge, and there is nothing to cancel
• You choose the day a pass starts, up to a year ahead. A pass bought with no start date, or for today, starts as soon as payment is received
• A pass covers Plus as a whole, not any individual feature. Tools may be changed, limited, suspended or retired during a pass and no single one is guaranteed for its length
• A pass that has not yet started may be refunded in full on request. This is how we honour the 14-day right to cancel under the Consumer Contracts Regulations 2013; by asking for a pass to start within that period you agree that the service begins then, and that the right to cancel ends once it has
• Once a pass has started, Two Days and Weekly passes may be refunded at our discretion. 10 Day, Monthly, Yearly and Lifetime passes are non-refundable, except where the law requires otherwise
• Where a refund is issued, our payment processor's fee is not returned, so the refund may be slightly less than the amount paid
• Refunds are not issued for a tool that was not set up when no request for help was made; we are happy to help by email
• Prices are subject to change with at least 30 days' notice; a pass already bought is unaffected
• Members holding a monthly or yearly subscription bought before passes were introduced keep it at that price. It renews automatically until cancelled from the account page, with access continuing to the end of the paid period, and is otherwise subject to the 14-day money-back guarantee it was sold with

You agree not to:

• Use automated systems to access or scrape our data other than through the API, with a valid key
• Attempt to bypass any security measures or access restrictions
• Redistribute our data, or build a competing data service from it, outside the licence granted in section 8
• Use the service for any illegal or unauthorised purpose
• Interfere with or disrupt the service or servers
• Impersonate others or misrepresent your affiliation
• Upload malicious code or attempt to harm the platform

All content, features, and functionality of Park Queue Times, including but not limited to text, graphics, logos, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Our platform displays queue time data from theme parks that we are not affiliated with unless explicitly stated. Theme park names, ride names, and associated trademarks belong to their respective owners. Our use of this information is for informational purposes only and does not imply endorsement by any theme park operator.

This section is the licence for data obtained through our API. It applies to every self-serve plan, free and paid alike. The plan you are on determines your rate limits, how far back you may read history, and whether attribution is required; the current plans are set out on our developer page. A separately negotiated Enterprise licence may vary these terms, and where it does, it prevails.

What you may do. Subject to the rest of these Terms, we grant you a non-exclusive, non-transferable, revocable licence to:

• Use the data commercially, including in a paid product
• Store the data, including keeping your own historical record of it
• Transform, aggregate and analyse it
• Use it as an input to derived works such as forecasts, crowd models, recommendations and statistics, and to publish and commercialise those derived works
• Display it to the users of your application or website

What you may not do. You may not:

• Redistribute, mirror, syndicate or resell the data in substantially its original form, whether as files, a dataset or a feed
• Expose the data through another API, or otherwise operate a service whose purpose is to supply our data to third parties
• Supply the data itself to a client or third party as a deliverable, including as an extract, an appendix, a spreadsheet or a data-room file, whether or not it is charged for separately
• Exceed, or attempt to circumvent, the rate limits and history window of your plan, including by using more than one key or account to do so
• Share, publish or transfer your API key; it identifies your account and you are responsible for requests made with it

The distinction we are drawing is between building something with our data, or publishing what you conclude from it, both of which are encouraged, and re-supplying our data itself, which is not. Charting our figures in a report you publish is fine. Handing over the underlying series as the thing your client is buying is not. If your intended use sits somewhere between the two, ask us before you build it and we will give you a straight answer.

Research, consultancy and published work. If you are producing research, benchmarking or advice for a client, or work that will be published under someone else's name, we offer a separate Enterprise licence. It permits the uses this section otherwise excludes, and it comes with a delivery to match — the series cut to the parks, period and grain you need, as a file, with a named contact and a signed agreement rather than a self-serve key. It is quoted per engagement. The plans on our developer page are not that licence, and paying for one of them does not confer it. Email [email protected] and tell us what the work is.

Attribution. On the free plan you must credit Park Queue Times wherever the data is displayed, with a visible link to our website. On a paid plan attribution is optional, though it is always welcome. Whatever your plan, you must not present the data in a way that suggests we endorse your product, nor imply that we are the source of figures we did not supply.

The data is provided as it is. Our wait times are collected at intervals from park-operated sources; they are not an official feed and they are not guaranteed to be complete. Individual readings may be missing where a park's own source was unavailable. Section 9 applies in full to API data, and you should not use it in any setting where an incorrect or absent figure would be unsafe.

Changes and revocation. We may change plan limits, and we may suspend or revoke a key that breaches this section or degrades the service for others. Where we make a material change to a paid plan we will give at least 30 days' notice, as set out in section 4. Data you have already stored under this licence may continue to be used within its terms after your access ends; the licence to make new requests ends with your access.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that queue time data will be accurate, complete, or up-to-date at all times. Actual wait times at theme parks may vary from the information displayed on our platform. We are not responsible for any decisions made based on the information provided.

To the maximum extent permitted by law, Park Queue Times and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services. Our total liability shall not exceed the amount you have paid us in the twelve months preceding the claim.

You agree to indemnify and hold harmless Park Queue Times, its operators, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the service, your violation of these terms, or your violation of any rights of another party.

We strive to maintain high availability but do not guarantee uninterrupted access to our services. We may suspend or discontinue any part of the service at any time for maintenance, updates, or other reasons. We will endeavour to provide notice of planned downtime when possible.

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use the service will immediately cease. You may also request deletion of your account at any time through your account settings; for your security, such requests are processed manually by our team and actioned as described in our Privacy Policy.

Before bringing any formal legal action, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will endeavour to respond within 30 days. If the dispute cannot be resolved informally, either party may proceed under the Governing Law section below.

These terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of the service shall be resolved in the courts of the United Kingdom.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Park Queue Times regarding your use of the service. These Terms supersede any prior agreements or understandings, whether written or oral.

We may update these terms from time to time. We will notify you of any material changes by posting the new terms on this page with an updated revision date. Your continued use of the service after such changes constitutes acceptance of the new terms.

If you have any questions about these Terms of Service, please contact us at [email protected].